• “100% successful. Well done”

    Ross Lindsay Cumbernauld

  • “A company that clearly knows exactly what it is doing, delivers exactly what it promises and does so without any fuss, just excellent service.”

    Howard Wilson Bristol

  • “Over the moon with the service, and the fact that I have all my data back is an absolute lifesaver.”

    John McNiff Pontefract

  • “You expect efficiency as standard and once you've got it, you realise that friendliness is extremely important too. Tierra does really well in both areas.”

    Daniel Batista Millares London

  • “Definitely worthwhile using your services to get back what everyone else was telling me was lost! Those photos and accounts are priceless.”

    Paul Edwards Liverpool

  • "I found Tierra to be clear, concise, straight forward, friendly, extremely professional, competent and highly knowledgeable."

    Callum Donez North East Lincolnshire

  • "Tierra salvaged my backup, with persistence that I can't have imagined."

    Gordon Dodds Cornwall

  • "Tierra stepped in quickly, efficiently and professionally restored all my lost data. Outstanding quick service."

    Jonathan Crombie Crombies of Edinburgh

  • "The level of customer service I experienced from your company was very impressive."

    Diane J Earle London

  • "This company truly understands the concept of time-critical recovery."

    Professor Ben Kneller University of Aberdeen

  • "Thank you for your professionalism, speed and quality of work."

    Anna Mavrogianni London

  • "No hesitation in recommending your company to anyone."

    Phil Codd Doncaster

  • “Thank you again for doing what the first computer repair shop I visited told me was basically not possible.”

    Kenny McLeish Carluke

  • “Tierra rocks!”

    Stephan Ringer London

Tale of The Tape

by RulesOfTom

Three tapes from a reseller in Ireland, mis-labelled, not used for 5 years, Breaking the tapeno-one remembered the back-up program used, no one was quite sure what was on the tapes, but they did know they needed some of it right now for an inspection!

That’s a challenge we respect.

The 20GB tapes were hand-labelled in classic “Weds”/”3rd tape”/”number 2″ style (i.e. meaningful at the time to the original author).  There were some scrawled dates, but we were told these were probably wrong.  Since then, the server had been replaced, the staff had moved on, the backup software had been superseded.

We generated clones of each tape and, with some low-level hex work, deduced the tapes had been written with various versions of Yosemite 6.  While old and venerable, we were unable to locate the matching versions (with bug-fix patch updates).  So we did what comes naturally next – we reverse-engineered the raw hex and extracted the tape contents using a custom program.

Three file-lists were submitted to the customer (a trade supplier of butchered meat) who was able to identify which tape (the most recent) was of most interest, and which files they wanted additional confirmation of integrity for.

There was a final twist – the most critical file was a database used by a now unsupported version of a now obsolete accounting package produced by a now defunct software house.  We got past that hurdle and customer had their key data in time for the inspection.

If you have tapes you want data recovered from, you can help by identifying the following before you call us:

  • type and number of tapes,
  • back-up program used,
  • key folder(s),
  • critical file(s)
  • drop-dead date (some critical data loses all value if rescued too late – extra resources can be applied if time is tight.)

Related posts:

  1. 3 Rules of Thumb for Back-ups

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