FAQ

"It's been an extremely long time since I have provided feedback to a company in writing, but on this occasion I find it necessary. I have to say, the level of customer service I experienced from your company was very impressive. All my communication with Tierra has been helpful, friendly, reassuring and professional. I was kept informed of all progress and was made to feel as if nothing was toomuch. Your engineer was very calm and did not rush me as he led me through decrypting my recovered data. I have been particularly impressed with the personal touch your business offered and at times felt as if I was your only customer.

Regardless of these compliments, I guess the important question is "did you get the job done?" Well, I have to say an emphatic "yes you did!" and at an extremely competitive price, without any surprises just as Tierra's website boasts. They successfully recovered priceless family photographs including holidays, weddings, funerals and our children's parties, which we feared had been lost for ever. For that, we are extremely grateful. It really was a pleasure doing business with you and I would have no hesitation in recommending your company.

Watch out John Lewis, you have stiff competition in the Customer Service stakes. Your direct competitors should also be worried as Tierra certainly adds value. My faith has been restored not only in technology but also in business!!

I saw previous testimonials on your website and had 'googled' the individuals to ensure your company was genuine! I hope your business goes from strength to strength as it is well deserved."

Diane J Earle, London

“I would like to thank you again for doing what the first computer repair shop I visited told me was basically not possible or at least far too expensive even to consider.”

Kenny McLeish, Carluke