FAQ

We’re here to help. If your question is not answered here, call us on 0800 999 4447 and we’ll help you out, or email us at info@tierra.co.uk and we’ll respond within 4 hours.

Free Quote
- Please fill out the form below to recieve a no cost, no obligation quote.
- Your Name*
  First Last
- Your Email*
- Company
- Phone*
- Postcode / Location*
- Technical Details
  
  You don't need to select the following; however, please provide a brief description of the problem in the "Other information" field.
- Device or Media Type
- Device Manufacturer
- Storage Capacity
- Description of Problem
- File System Installed
- Operating System
- Service Level*
- Other information that may help us..
- Comments
  This field is for validation purposes and should be left unchanged.
Recover From
- RAID Systems
- NAS Devices
- Hard Drives
- Mac
- Laptops
Manufacturers
- Western Digital
- Seagate
- Maxtor
- Hitachi
- Samsung
- IBM
- Toshiba

Testimonials
"Thanks for the recovery work, very pleased that all the files have been retrieved and my girlfriend has her photos back. Needless to say, she will be backing up everything in future! Thanks for the good customer service."

Simon Weatherley, Cambridgeshire
“Everything has arrived safely. I am so impressed with your company’s whole approach to things – simple, calm and effective. It has felt so positive to deal with a company that clearly knows exactly what it is doing, delivers exactly what it promises and does so without any fuss, just excellent service.”

Howard Wilson, Bristol
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Get Help Now
- Call us on 0800 999 4447
- Call us on 0131 215 1282
- Email us
FREE Collection From Your Door

Hassle-free collection wherever you are in the UK.
Professional Diagnosis

Fuss-free diagnosis of your faulty hard drive. We’ll tell you what’s wrong.
Need Files From Your Mac?

We specialise in rescuing from dead Apple iMacs, Macbooks and Time Machine and are expert in dealing with Mac HFS+ file systems.
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Work Trapped in your External?

We recover what’s critical from portable drives from every manufacturer. We succeed with the portables other companies give up on.
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Back-up Tape Not Working?

We have the technology and skills to recover your back ups from tapes that are just not behaving as you need them to. We cover a wide variety of tape formats including SDLT, AIO, Ultrium, DLT, DDS, AIT, QIC-36 and more.
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FAQ

Free Quote

Technical Details

Recover From

Manufacturers

Testimonials

Get Help Now

FREE Collection From Your Door

Professional Diagnosis

Need Files From Your Mac?

Work Trapped in your External?

Back-up Tape Not Working?