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Tierra

FAQ

We’re here to help. If your question is not answered here, call us on 0800 999 4447 and we’ll help you out, or email us at info@tierra.co.uk and we’ll respond within 4 hours.

  • Is there still hope?
  • How do I get my drive to you?
  • How will I know you can recover my data?
  • Should I let my I.T. Department have a go?
  • Why do hard drives crash?
  • Should I let my mate have a go?
  • Will you repair my hard drive?
  • How is my rescued data protected when you ship it?
  • What will this cost me?
  • Free Quote



    • Please fill out the form below to recieve a no cost, no obligation quote.



    • Technical Details

      You don't need to select the following; however, please provide a brief description of the problem in the "Other information" field.

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  • Recover From

    • RAID Systems
    • NAS Devices
    • Hard Drives
    • Mac
    • Laptops

    Manufacturers

    • Western Digital
    • Seagate
    • Maxtor
    • Hitachi
    • Samsung
    • IBM
    • Toshiba
  • Testimonials

    avatar

    "Tierra provide a top-class service. My damaged drive was collected in Aberdeen, processed over a weekend, recovered with 100% success, and the data returned to me by hand within 48 hours. I was kept informed of progress and probability of success at every stage. This company truly understands the concept of time-critical recovery. I would recommend them to anyone."




    Ben Kneller, BG Professor of Geology
    University of Aberdeen
    "Thank you for your professionalism, speed and quality of work. My old external hard disc that contained my student design portfolio had a mechanical failure. Despite the fact that I had almost everything backed-up elsewhere I decided that it was worth paying for professional data recovery to avoid the time and effort needed to put everything together again. I was initially scared by the various horror stories about scam 'cheap' data recovery companies I found online. As a result, I was extremely pleased with Tierra's very prompt service, professional advice and support even during out-of-office hours. Also, the fixed price quote meant that there were no nasty surprises. I definitely believe that you always get what you pay for! I received an email with snapshots of my recovered folders and a few sample files one day after my disc was received and a new disc contained all the recovered data within 2 working days. I really hope I will never need your services again but I would definitely recommend you to anyone."

    Anna Mavrogianni, London
    Read more››
  • Get Help Now

    Get Help Now

    • Call us on 0800 999 4447
    • Call us on 0131 215 1282
    • Email us
  • Free courier collection

    FREE Collection From Your Door

    Hassle-free collection wherever you are in the UK.

  • Professional diagnosis of your hard disk

    Professional Diagnosis

    Fuss-free diagnosis of your faulty hard drive. We’ll tell you what’s wrong.

  • Reclaim your Mac

    Need Files From Your Mac?

    We specialise in rescuing from dead Apple iMacs, Macbooks and Time Machine and are expert in dealing with Mac HFS+ file systems.
    Read more››

  • Get data back from your portable

    Work Trapped in your External?

    We recover what’s critical from portable drives from every manufacturer. We succeed with the portables other companies give up on.
    Read more››

  • Back-up Tape Not Working?

    Back-up Tape Not Working?

    We have the technology and skills to recover your back ups from tapes that are just not behaving as you need them to. We cover a wide variety of tape formats including SDLT, AIO, Ultrium, DLT, DDS, AIT, QIC-36 and more.
    Read more››

Tierra Data Recovery is a trading name of R3 Data Recovery Ltd. | Company number: 05033569 | ICO Data Protection #ZA016683

 
Rating for Tierra Data Recovery: 4.9 out of 5 stars from 53 ratings.
December 5, 2017