FAQ

We’re here to help. If your question is not answered here, call us on 0800 999 4447 and we’ll help you out, or email us at info@tierra.co.uk and we’ll respond within 4 hours.

Free Quote
- Please fill out the form below to recieve a no cost, no obligation quote.
- Your Name*
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- Phone*
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- Technical Details
  
  You don't need to select the following; however, please provide a brief description of the problem in the "Other information" field.
- Device or Media Type
- Device Manufacturer
- Storage Capacity
- Description of Problem
- File System Installed
- Operating System
- Service Level*
- Other information that may help us..
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Recover From
- RAID Systems
- NAS Devices
- Hard Drives
- Mac
- Laptops
Manufacturers
- Western Digital
- Seagate
- Maxtor
- Hitachi
- Samsung
- IBM
- Toshiba

Testimonials
"Following a mug of tea emptied over the keyboard, the laptop restarted in the sense it lit up , but would not kick in. (You will see I am very IT literate!). A faulty drive was the original diagnosis. Next question, how was my back up? I ended up at Tierra to save the day. The service was quick, was as promised with all explanations easy to follow and understand and more importantly 100% successful. Well done, I have already passed your name on to all the tea drinkers I know."

Ross Lindsay, Cumbernauld
"Sometimes you expect efficiency as standard and once you've got it, you realise that friendliness is extremely important too. Tierra does really well in both areas."

Daniel Batista Millares, London
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Get Help Now
- Call us on 0800 999 4447
- Call us on 0131 215 1282
- Email us
FREE Collection From Your Door

Hassle-free collection wherever you are in the UK.
Professional Diagnosis

Fuss-free diagnosis of your faulty hard drive. We’ll tell you what’s wrong.
Need Files From Your Mac?

We specialise in rescuing from dead Apple iMacs, Macbooks and Time Machine and are expert in dealing with Mac HFS+ file systems.
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Work Trapped in your External?

We recover what’s critical from portable drives from every manufacturer. We succeed with the portables other companies give up on.
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Back-up Tape Not Working?

We have the technology and skills to recover your back ups from tapes that are just not behaving as you need them to. We cover a wide variety of tape formats including SDLT, AIO, Ultrium, DLT, DDS, AIT, QIC-36 and more.
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FAQ

Free Quote

Technical Details

Recover From

Manufacturers

Testimonials

Get Help Now

FREE Collection From Your Door

Professional Diagnosis

Need Files From Your Mac?

Work Trapped in your External?

Back-up Tape Not Working?